Data Entry & Record Management
- Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
- Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
- Ensure all records adhere to Moniebook's data standards and naming conventions.
Onboarding Data Support
- Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
- Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
- Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.
Data Validation & Quality Assurance
- Conduct checks to identify and correct errors, duplicates, or outdated records.
- Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.
- Flag and document data anomalies, routing them to the appropriate team for resolution.
Process & Documentation
- Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
- Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.
- Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.
Cross-Functional Collaboration
- Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.
- Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.