Customer Support Officer

Responsibilities* Respond to customer inquiries via email, chat, and support platforms* Resolve customer complaints and escalate complex issues where necessary* Assist customers with payment-related issues, deposits, withdrawals, wallet transactions, and network concerns* Explain fintech and digital payment processes clearly and professionally* Maintain accurate records of customer interactions and transactions* Collaborate with internal teams to resolve customer issues effectively* Identify recurring customer concerns and contribute to process improvements* Ensure compliance with company policies, security procedures, and operational standards

Requirements* Bachelor's degree in any relevant field* 1–3 years of customer support experience, preferably within fintech, crypto, remittance, or digital payment environments* Practical understanding of stablecoins, wallet addresses, blockchain networks, deposits, and withdrawals* Strong communication and interpersonal skills* Excellent problem-solving and conflict-resolution abilities* High attention to detail and strong sense of accountability* Tech-savvy and comfortable using support tools/platforms* Ability to multitask and thrive in fast-paced environments